Shipping & Returns

Where we plan to ship

At launch we plan to ship to the United States and the Dominican Republic. For orders shipped outside the United States, customs duties, import taxes and fees will be the customer's responsibility.

Shipping costs & delivery times

Shipping is paid by the customer. Carriers, shipping costs, processing times and delivery estimates will be published here, and shown before you pay, when sales open. We will follow the FTC Mail Order Rule: we'll ship within the time we state, or within 30 days if no time is stated, and if we can't, we'll tell you and let you cancel for a full refund. If you cancel because of a delay, or we cancel your order, we'll refund you within 7 business days, or for card payments within one billing cycle.

How to make a request

All return requests and claims must be sent by email to sales@montajzcosmetics.com. We don't accept requests by phone. Please include your order number.

Record your package when it arrives

When your package arrives, photograph or video the package and its contents right away, before using anything.

Any claim for a damaged item, a missing item or a wrong item must be emailed to sales@montajzcosmetics.com within 48 hours of delivery, with that photo or video attached. Without the photo or video, we can't accept the claim. If your claim is approved, we'll replace or refund the item at our cost.

If a product turns out to be defective in a way you couldn't see when it arrived, email us as soon as you notice, with your order number and a photo or video of the defect. The 48-hour and arrival-photo rules don't apply to hidden defects or to product reactions.

Returns

For hygiene and safety, opened, used or unsealed cosmetics can't be returned, unless the item is damaged, defective or wrong (see above).

Unopened items in their original sealed packaging may be returned only with our approval in advance. Email sales@montajzcosmetics.com within 30 days of delivery to ask; items sent back without approval won't be accepted.

Refunds

Approved refunds will go back to the original payment method within 10 business days after we receive and inspect the return. Original shipping charges aren't refunded, and return shipping is paid by the customer, except for approved damaged, defective, missing-item or wrong-item claims.

Package not received

If your package hasn't arrived, we'll check the carrier's tracking. A package that tracking shows as delivered to the address you gave us is treated as delivered. In that case, please contact the carrier first.

Claims for a package not received must be emailed to sales@montajzcosmetics.com within 7 days of the delivery date shown in tracking.

If tracking doesn't show delivery and the carrier confirms the package is lost, we'll replace or refund the lost items.

Your rights under the law

Nothing in this policy limits any rights you have under applicable law. If you're in the Dominican Republic, this includes your rights under Law 358-05 on consumer protection, such as the reflection period before delivery and the trial period for returns of goods bought at a distance; where those rights apply, they take priority over this policy.

Product reactions

If you have a skin or eye reaction to a product, stop using it and email sales@montajzcosmetics.com, even if the product is opened and even after 48 hours. See the Cosmetic Disclaimer for what to include.

Questions

Email sales@montajzcosmetics.com.